Internal communication is an important element of Natech Plastics quality management system. Formal internal communication has been woven in to the daily and weekly meetings. There are three levels of internal communication in the forms of five broad categories of meetings.
Level 1 meeting are management meetings involving top management, engineers and supervisors.
Level 2 meetings involve six areas: operations, materials and inventory, maintenance, tooling and quality. Operations, materials and inventory, maintenance and tooling meetings involve shift forepersons, assistant foreperson and floor persons. Quality meetings involve quality technicians, internal quality auditors, and lead operators.
Level 3 meetings involve operators and cleaning staff.
Category 1 meetings are conducted daily, addressing operations scheduling, materials planning and inventory, tooling and maintenance, and quality issues.
Category 2 meetings are conducted weekly, production performance including productivity, rejection rate and finished production runs are analyzed by management. Feed back is promptly relayed to shift fore persons and quality technician during weekly meetings.
Category 3 meetings are conducted quarterly by management to review quality objective measurements covering seven areas: sales, operations, delivery performance, quality, supplier performance, purchasing and human resource.
Category 4 meetings are prompted by internal and external (UL registrar) quality system audits/assessments’ observations and findings, depending on functional areas.
Category 5 meetings conducted yearly, reviewing end of the year performance, next year sales forecasting, business development, review and updates of overall strategy and business policy, budgeting and resource allocations. Employees’ performance review and yearly goals assignment also fall under this category.
Natech Plastics, 1750 Julia Goldbach Avenue, Ronkonkoma, NY 11779
