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As reflected in our quality policy, Natech Plastics has established the following quality objectives, as well as activities and measurements used to achieve them:
A. Customer Focus: Natech depends on their customers and is committed to understand current and future needs, be capable of meeting customer requirements, and strive to exceed expectations.
Activities & Measurements:
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Routine meetings with customers to obtain performance feedback and further assess expectations. |
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Determination and Review of New Inquiry / Purchase Order Requirements, upon order or inquiry. |
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Review of customer complaints / concerns / corrective & preventive action requests at Weekly Management Review / Planning meeting. |
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Sales performance: monthly sales, budget review: existing and new customers, quantity and result of quotations, marketing strategy, at Quarterly Management Review Meeting. |
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Involvement of quality at early stage of new project for Advanced Quality Planning. |
B. Leadership & Involvement of People: Natech’s leaders establish unity of purpose, and create and maintain an environment in which people at all levels use their abilities to benefit the organization and its objectives.
Activities & Measurements:
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Weekly Management Review / Planning Meeting |
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Weekly Quality System Meeting |
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Weekly Production Meeting |
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Weekly Quality Auditor Meeting |
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Monthly Operator Meeting |
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Quarterly Management Review / Planning Meeting |
Refer to meeting agenda for topics covered.
C. Process & Systems Approach: Each business activity is managed as a process, and interrelated processes as a system to maximize Natech’s organizational effectiveness and efficiency in achieving its objectives.
Activities & Measurements:
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Alignment of our business processes in accordance with ISO standards. |
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Mold Change Checklist, as an audit of each individual production run. |
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Daily Production Reporting, providing the tools for which production metrics are analyzed on each production run and reviewed at Weekly Management Review / Planning Meeting. |
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Internal corrective/preventive action system, issued when necessary, reviewed at Weekly Management Review / Planning Meeting. |
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Monthly production metrics for review at Quarterly Management Review / Planning Meeting (Machine Utilization, Productive Mold Downtime, Training per Employee, Scrap Produced Internally, Mold Changes, Mold Change Time, Customer Returns, Employee Turnover). |
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Internal / External Audit findings for review at Weekly Management Review / Planning Meeting. |
D. Continual Improvement and a Factual Approach to Decision Making: Natech’s system and overall performance as a company is subject to continual improvement. Continuous improvement and all business decisions are based on the analysis of data and information.
E. Mutually Beneficial Supplier Relationships: Natech depends on its suppliers and strives for a mutually beneficial relationship that enables both parties to create value.
Activities & Measurements:
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Supplier Corrective Action Request (SCAR) procedure. |
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Routine meetings and communication with suppliers to share information regarding all aspects of purchasing; quantity, price, technical and others. |
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